DO NOT FALL FOR THIS INSURANCE COMPANY! READ REVIEWS FOR PEOPLE WHO HAVE HAD TO PUT CLAIMS FORWARD I am a paying customer of 2.5 years of this insurance to never make a claim but after having my phone stolen on holiday and having to put forward a claim to which 3 weeks after I have been sent 1 faulty phone in which they refuse to fix as there’s “nothing wrong with it”. Ive not received ANY emails/messages/ phone calls ext until I’ve had to follow it up for myself ON A CHARGING NETWORK in order to follow up my case. After being spoken to VERY rudely on the phone after demanding a request to have it checked again after they found “no problems” yet the phone -Speaker doesn’t work and microphone is fuzzy on phone calls in which people can’t hear you -The screen was dull and very unresponsive (had to heavily press down on screen in order for it to respond) -Software being very slow and not working -Phone disabling its self due to touch screen clicking by itself constantly I listed all these faults to the insurance yet they failed to acknowledge them so I had to demand a second testing as they said it was fine...I couldn’t even use the phone due to it being so faulty!!! PLEASE READ THE REVIEWS ON THE PEOPLE WHO HAVE HAD TO MAKE CLAIMS...NOT JUST BOUGHT THE SERVICE i have had to now put forward a formal complaint and requesting for my policy to be cancelled once I’ve received a full working phone with no faults In the mean time I’ve had to upgrade early as I had to have a phone for work and business calls