Very bad customer service. I've spent all afternoon in the phone being sent backwards and forwards regarding my Windscreen cover. 5 weeks ago when I phoned to report a crack in my windscreen the adviser said I do not have windscreen protection. I requested the initial sales call to be monitored as I was sure the sales adviser at the time said it was included. They never got back to me. I phoned today and was told that I do have windscreen cover and they have no record of my previous call. They put me through to a company that only repairs windscreens in NI. I called back and was put through to the company who said the same. I called again and was put on hold so long that my phone battery died. I called Nationwide Windscreens directly who raised the claim regardless. Thank goodness Nationwide Windscreens have access to Insure Your Motor's database and they were very simply able to answer all the questions that Insure Your Motor couldnt; How much my excess is, if I have cover etc etc. Useless company.