It is nearly one year later and I haven't received my Car Insurance Policy. I have been phoning and writing in contact forms with no response - only finally tonight getting through to someone (by choosing options on the terrible phone service, almost non-existent). I have been promised someone will contact me to sort it out. Toniight a new used car has arrived and I can't drive it because my insurers are impossible to contact, lousy at fulfilling their obligations - not even an acknowledgement - I only know I'm insured because I've been paying Close Brothers Finance. SOMEBODY NEEDS TO CONTACT ME URGENTLY TO APOLOGISE AND SORT THIS FIASCO OUT!