-Despite being open and honest about a previous insurance cancellation at the time of purchase, I found that this had been misrepresented in the "Statement of Fact" document. I immediately contacted them to correct this. They said I would have to wait at least 3 days for them to go back and review whether this was a mistake on my part or theirs. After going back and re-listening to the sales call, they accepted it had been an error on their part, and that they had notified the insurer. However, they did not correct this on the actual "Statement of Fact" document itself. This was a serious error that could potentially jeopardise the validity of one's insurance. -Furthermore, at inception of the policy, my welcome letter said my insurer was "X" whereas all the policy documents were actually in the name of a different insurer "Y" . I queried this immediately to find out who my true insurer was. After being given conflicting answers on a number of occasions, I was eventually told it was "Y" as per the documents and that I had nothing to worry about. -Now two months later, I get an "Urgent Action" letter requiring me to re-send all verification documents (License details, proof of NCD) again because Insure Your Motor has discovered a mistake in the documents they previously sent to me (my actual insurer ought to have been "X" afterall).......just as I had repeatedly pointed out from the very beginning! I re-sent all the required documents straight away but haven't yet received my insurance certificate. This understandably makes me question whether my insurance is still valid or not.... -I have since been trying to get hold of the "Customer Service team" to resolve this but just repeatedly get put on indefinite hold (and being subjected to listen to some annoying jingle music on loop.....) -A simple task of producing a valid set of insurance documents seems to be beyond this company.This level of incompetence has just been staggering.....