Hi, I probably wouldn't have given any feedback normally, but the survey prompted some thoughts. I think your website and service are very good, and the product was delivered quickly and was well packaged. I purchased an Ultrapack SW, as I just need a lightweight shelter for occasional use. I tried it for 2 nights on an exercise out in the hills and found it to be unsuitable for anything other than dead calm conditions. Even a light breeze causes the tent to deform, making a lot of noise and caving in the walls. I had two nights of moderate NW wind it was quite unpleasant - thankfully the weather was dry. The quality of the tent is ok for what it is. I acknowledge I probably purchased the wrong model, but I do feel that advertising this as 2-3 season tent in NZ conditions is quite a stretch. As a result I won't get much use from it. Thanks