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Callum Mckeefery
Intercom has a very confusing billing structure. Most products are sold by seat. They offer 'Messages' which is essentially a chat function & 'Inbox' which is a direct-messaging solution. We moved from Olark to Intercom. In my opinion, Intercom is an expensive solution that is sold very well by experienced and well-trained salespeople. If you are a smaller sized SMB then I would recommend trying a different provider. Our monthly spend with Intercom is $1162 per month for 8 seats.
4 years ago
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Intercom has a 3.0 average rating from 3 reviews
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