Hello, Thank you for your satisfaction survey with your customers. I intended to write to you to inform you that unfortunately my order has still not been delivered. I was able to check on the Royal Mail website that the order had arrived in Belgium on April 12 at the International sorting center in Ghent. I contacted the Belgian Post customer service on several occasions and they explained to me that the order was being processed. I find that it takes a long time to travel a few tens of kilometers. They explained to me that if I wanted to have explanations why my order was still not delivered, I had to write to the sender so that he can submit a request for investigation to the postal services through which my order is placed . I have strong fears that, given the time it takes to deliver my order, it has disappeared involuntarily or voluntarily Can you contact them for more information on my order? I hope you get a favorable response from the post and that my order can finally be delivered to its destination. I thank you in advance for your response. Yours, Louis Stas