Hi, For all people who haven't decided yet to buy from from Interior Addict, I strongly recommend you to give it a second thought and not to be fooled by the nice website design and go read their reviews on the web before placing an order. This company has very poor costumer service and disrespect for customers. If you want to be ripped off by a scam business and spend hours of your precious time asking for refund then go for this crappy company.
I ordered a side table with order number 110002083 on 2 September, the website says they have more than 10 in stock and can be dispatched in one week. After a week, I kept calling them but they didn't pick up the phone. After a day of trying they finally picked up the phone and a lady said, we advertise the item as "one week delivery" but the fact is "delivery takes 6 to 8 weeks but we dont mention that on website". Then I asked to cancel my order and she said I will receive an email confirming cancellation of my order right away.
I didn't receive any email that day and then tried to call them again. This time it took me near 4 hours to be able to talk to an employee. When I mentioned my order number he said he doesn't see any cancellation on this order and I have to send an email asking for cancellation (just contrary to what the previous employee said). I sent an email asking for cancellation, then they replied it would take one month to process my refund.
So basically they take out money from your account, they have no intentions to deliver the goods according to what they promise on website and they don't even refund your money and make you beg for your hard earned money to be refunded.
this is my story with Interior Addict and if you still want to buy an item from this company, just call them and see if they ever pick up their customer service phone line or not and then decide.
Happy shopping !
10 years ago
Interior Addict has a
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average rating
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