TERRIBLE EXPERIENCE - don't use this company. I have ordered a ceiling lamp this summer with a delivery date on 23rd August, paying the entire amount. Needless to say, the item hasn't arrived in time and nobody has contacted me to inform me of the delay. I have therefore started contacting the customer service via phone and via email, but 99% of the times nobody has picked up the phone or replied to my emails. Finally, a representative from the customer service has replied to me informing me that the item was going to be delivered with 1 month delay (in September) due to some serious logistical issues the company was facing. I have accepted to wait, but soon the 1-month delay has transformed into a 2-month delay and a 3-month delay, which I found out only later cause the custmer service representative had in the meantime left the company and I have since then been unable to get an update on the item. Nobody was able to tell me exactly where the item was, or to give me a reliable delivery estimate (mostly cause nobody picks up the phone when you call the customer service line). Exhausted and frustrated, I have written a review here and, only at that point, I have received a call from a customer service representative who started to apologise and explained that the company is currently struggling to keep up with their orders and are having serious organisational and logistical issues. Bottom line, the person who contacted me was once again unable to locate the item and therefore offered a full refund. I am still waiting to receive the item, and now it's expected to come in mid-December (4 months later!). Once again - beware of this company and think twice before placing an order despite the appealing discounts you can find on their website.