I've had a very supportive/engaged/available, knowledgeable, and efficient/responsive experience with my first need to obtain insurance outside of a group policy with my employer as I not only retire but need global health insurance for retirement. I found the website and the supportive information well-designed in a topic that is very detailed and complicated first time around particularly. My particular specialist was Drew Hunsberger and I was very easily able to book a few calls with Drew to talk through the process and options and he was also very responsive to e-mail and to helping the process move along and make some final adjustments I needed. I recommend Drew and the team at International Citizens Insurance!