Using International Citizens Insurance was instrumental in choosing long-term health insurance that covered a US citizen both in the US and abroad. I had done all the research, knew the major carriers, and read lots and lots of reviews. This all left me completely stymied! I was also uncomfortable relying on sales agents from individual companies found on the internet. Brennan McDonnell at International Citizens Insurance changed the process for me by providing excellent information, decision-making tools and an understanding of the subtle differences between carriers and individual policies. He was patient and engaged, carefully listened to our needs and concerns, and worked on our timetable--not his. Most importantly, he emphasized that his role did not end when the policy was sold, assuring us that he will be available to assist if issues, questions or problems throughout the life of the policy. In sum, Brennan's deep knowledge of the available products, clear dedication to the subject area and his customers, and his ability and patience to communicate provided the best experience possible. Working with him provided an incredible relief that important decisions were made under the best circumstances. Thank you!