From the time I picked up the phone to order my requested merchandise until i received the product there never any problem with the entire process. For example: after placing the order, I received an email listing the product and cost. Then the next few steps involved filling the order and preparing it for shipping - I was informed as each step was completed. Then I was told the process of getting the product in the country and told where the package was and the status. I was never in the dark. Thes folks have a system that works like a well-oiled machine.