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Ex-Internations User
Since this is a consumer-facing platform, I’m editing this post to speak directly to internations. Hopefully people will see this before they get screwed too. Internations has a long pattern of preying on customers through a deceptive annual auto-subscription model they’ve built in to their business. In it, they knowingly reach out to customers via email only AFTER the payment is due, claim they can’t process refunds, and, if you refuse payment due to this bad-faith practice, they threaten you with debt collectors. No joke. They actually do this. This is their whole MO. (My personal experience is at the bottom) TO INTERNATIONS: 1) Don’t leave fake reviews on trustpilot in an effort to make yourselves look less horrible. It’s just a display of how much contempt and how stupid you think your customers are. 2) Don’t lie about your policies in these reviews; you told me multiple times in emails that you literally could not process refunds. Were you lying to me? Yeah, you were. 3) Read your user agreement. Buried away on page 7 of the 16-page terms and conditions, you snuck in this little gem: “ The user accepts that they will receive all invoices as PDF files via their personal Membership Section on the InterNations Website. InterNations will not send a copy of the invoices also by mail to the user” LOLOLOL!!!! You hid it in the middle of a user agreement you know no one will read!!!! You know EXACTLY what you’re doing. You planned it this way. Why the hell else would that be hidden in there, but to protect yourself from liability when you steal people’s money? So you protected yourself from the very policy people are complaining about: that you happily send along an email and directly contact people when money’s owed, but not when the payment is coming due? JFC, internations, we knew you were contemptible, but we didn’t know how inept you were. Try a little harder when you’re robbing people. 5) Nearly 100 Euros! It costs nearly 100 euros for your service for a year. How many people, who couldn’t spare 100 euros, have you taken from? How many people have you done this to? You’re cruel and contemptuous. The hatred with which you treat customers, who used your service in good faith and expected good faith in return, is staggering. You’re con artists minus the charm. Just shameful. There’s much, much more, but that’s enough. Anyone who has made it this far, be forewarned: KEEP YOURSELF AND YOUR INFO FAR, FAR AWAY FROM THIS APP. And to you, internations: for the way you’ve treated me and the rest of your customers: may you all get a rash and may it itch for months, and when your sham of a company comes crashing down, may all of us who have been screwed by you take a brief moment to chuckle before we continue on with our lives. Adieu. MY BACKSTORY: Used the site for a couple months, then job location changed and no longer needed it. Months later, got an email saying a payment was past due from internations. Puzzling because i never got an email saying it was due to begin with. I refused, saying the policy was absurd and i don’t use the service anymore. They said payment was processed and therefore couldn’t give a refund (complete bs). Then, they literally THREATENED TO SEND DEBT COLLECTORS. Lol.
2 years ago
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InterNations GmbH has a 1.3 average rating from 140 reviews

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Alice, Customer Support

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