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Anonymous
GREEDY AND UNETHICAL SCAM COMPANY THAT GETS AGGRESSIVE IF THEIR USERS DO NOT WANT TO REMAIN ALBATROSS MEMBERS I had an Albatross membership that was auto-renewed about 2 months ago - during a world pandemic and lock-down when there were no real-life events organized at all. They could not charge my credit card and therefore started to harass me for the membership subscription fee. I contacted them right after receiving the first email about the failed transaction for auto-renewal (otherwise I would probably have not noticed immediately that my money has gone to their pockets). The communication with their Support Team clearly showed how much consideration and empathy they have for their users (hint: 0). The membership that I was able to use since the coronavirus has been spreading corresponded only to Basic membership, therefore as they failed to provide any services that match the Albatross membership, they could've simply admitted it and could have downgraded me to Basic membership - like I requested their Support Team multiple times to do so, in a friendly way. They cannot sell any value with Albatross membership during a world pandemic as their offer was not designed for the online world. Charging users for Albatross membership was completely unwanted and inappropriate. Instead of understanding and accepting my request, they insisted on me paying the outstanding balance so that I become able to downgrade. Yes, I could buy a downgrade option for many EURs - for a 1-year subscription fee! What an impertinence! Their sneaking idea is to hide the "downgrade" button as well as the "profile deletion" function from the user menu in order to put pressure on the user to settle the balance. They lied that they cannot downgrade me and cannot cancel or revert the renewal of my membership. If that's true, be especially careful when giving your sensitive data for a company that does not have a competent User Administrator in charge and make sure to request the deletion of your data from their database! They blocked access to my profile and messages after a couple of payment reminders and started to threaten me and told me that they reserve the right to escalate this matter further to a debt collection agency, which may result in additional costs for me. What a ridiculous and shameless move it was from them! And they kept repeating that I should have seen the auto-renewal date on their web page and on my older invoices and in their Terms and Conditions. Seriously, who on earth visits web pages in 2020 regularly just to read old invoices and Terms and Conditions?! They are able to spam you with a lot of newsletters, but they don't bother sending a single notification email before the auto-renewal is due. If they succeed with charging your credit card, they don't inform you in email either. This is pure meanness. I learned after some googling that they have been applying this practice to hundreds and thousands of their users for years without any consequences. It's outrageous to see how many people they stole from or threatened already. If you start to complain about their unethical practice on their social media accounts, be prepared that they will be quick to suppress your voice and block you. DO NOT PAY them, or do request a refund from your bank if they already charged you. Spread the word about this scam and discourage your friends from signing up there. ADVICE: Do not sign up! Downgrade if you have Albatross membership and don't want it to auto-renew! Delete your account!
4 years ago
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