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Anonymous
Hi, Last year, I recently moved to Asia from the states and decided to join InterNations as an Albatross member (1-year subscription). Early on I attended a few events. They were pretty disorganized and pointless since no one greeted you as an InterNations representative. I would have had the same luck just going into any random venue and striking up a conversation with a stranger. Based on these initial lackluster experiences I quickly forgot about InterNations and settled into my new life abroad. Right after COVID-19 became a global pandemic I received an email notification from InterNations stating how they couldn't charge my credit card (it had expired during the interim) for my auto-renewal. I sent them a quick e-mail telling them not to worry about it and that I don't want to renew. Well, as I found out, they don't take "no" for an answer. Instead their policy, no doubt designed from their ex-McKinsey CEO, was to escalate the situation and threaten me with debt collectors over US$100. I was a bit shocked to be treated like a deadbeat and a criminal. After all, I was technically still a member. I never received an e-mail notification that a charge was imminent, which is standard for practically every business. I guess it's my fault for not devoting to memory their T&C. I mean, it's not like anything happened over the past year. I asked them how could this be legal? It certainly wasn't where I lived. Their response: "InterNations is a German company based in Munich. We are therefore governed by and operate according to German law, rather than the laws of your country of residence." I admit...again it's my fault I didn't read up on German law before initially signing up for the Albatross membership. But fair enough, I did some reading and paid them back in their own coin (apologies for the length of the e-mail below, but worth the read): "Thank you for clarifying that your company is governed by and operates according to German law. According to the German Civil Code “Einführungsgesetz zum Bürgerlichen Gesetzbuche § 1 Moratorium”, a consumer has the right to refuse a claim related to a consumer contract until June 30 due to the spread of SARS-CoV-2 virus (COVID-19 pandemic). As it is Monday, June 29 in Germany, I am exercising my right to refuse your claim. Let this email serve as notice that I want my subscription canceled and my account deleted effective immediately. According to your company’s mission statement, InterNations is “a place where international people like you meet, connect, and exchange information” and “network and find friends who will explore your new surroundings with you”. Do you reasonably expect people to “meet” and “explore” their surroundings during a global pandemic? According to German law, the answer is Nein. Lastly, I never received a notice of re-enrollment from InterNations and therefore had no reasonable expectation that you would be charging my credit card for anything over the agreed upon one-year period. It appears that InterNations cares more about its short-term profitability than it does about its subscribers’ economic and physical wellbeing. I am confident others will share this sentiment once I forward this and your previous emails to my colleagues in the media." This e-mail elicited their standard response that ends with their company motto: "We reserve the right to escalate this matter further to a debt collection agency, which may result in additional costs for you." So did InterNations break a German law that was meant to protect consumers during COVID-19? Seems that way to me, but I don't have a German law degree. To end this review, please avoid InterNations, they are the worst. Stay safe everyone :)
4 years ago
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InterNations GmbH has a 1.3 average rating from 140 reviews

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