The Junior Tennis Racket was ordered for click and collect. When my wife went to the Exeter store to collect a staff member came from the stock room with a box at least 4 times the size of the item. My wife asked if the staff could take it to of the box. She was told due to company rules she would have to do it herself. So she had to struggle with packing tape galore at the counter whilst trying to keep an eye on our young daughter. Once unpacked the racket was fine. Tony Price was let down by it's ridiculous packaging and apparent policy of not helping customers unpack items in the store. One female member of staff was particularly unhelpful at the same time two male assistants appeared uncomfortable and perhaps would have helped if allowed.