Categories Blog WH GB My Reviews My Settings Help LOG OUT For businesses Your review counts! You reviewed Inthestyle Add photo WH 3 reviews 2 stars: Poor Just now Terrible customer service (email) Terrible customer service (email) Placed an order on launch day, one item was preorder so all the items were held back to be sent together, fine. Preorder item was to be further delayed so they shipped the other items, again great.... Not great when I see ALL the items were now discounted in price before despatch, including the preorder. The preorder was showing as in stock (which it wasn't). I emailed to ask for a refund of the difference between the price I paid on launch day and the current price. Seeing as all my items were in stock, in my size. I had no need to order on launch day, I could have waited, saved money and still received the items on the day I did. I am stuck in an email loop with the same response, that they cannot amend an order once made. I do want the order amending, I want a partial refund. At very least on the preorder item that I've yet to receive. But no, same generic reply. I was told I can have a refund on any item not despatched so I can reorder. I order the the preorder separately at the reduced price, it was not showing as preorder yet it still isn't due for despatch for another week, I ordered the replacement 2 weeks ago. I email to ask for the refund for the original preorder. I receive the same email in reply stating they cannot amend an order but they can refund items still be to despatched. That's what I am asking for! Given up on the partial refund for price drop Bare in mind, it takes days for a reply, so this has been going on weeks! It is bad practice to lower the price of items, that are new to site, that were ordered on launch day and not sent due to no fault of the customer and then not refund the difference. I wouldn't mind if I had received the items before they were reduced in price. But to not even offer a refund on the preorder difference, very wrong. I have placed a few orders with inthestyle, but I am reluctant to again as I do not trust their customer service team will help. 2 stars are for the quality and fit of the items. Nothing for customer service and how their system works.