Twice now I've paid extra for next day delivery for the parcel to not arrive on time which means that's twice now that I've not have an outfit for an event I was attending despite paying extra to ensure I would. Why would you offer next day delivery if you don't have the capacity to? The person on the live chat kept saying sorry but not offering any solution. When I eventually asked if he had a solution he said he could refund me the £4 delivery which seems a little bit insulting on an order over £150. When I asked for anything else, he said he could give me 10% off my next order. If you think I'm ever ordering from here again after it's happened twice you've got another thing coming. If you can't get my order right twice, god knows how many people this has happened to. If you're going to be useless at customer service, at least have competent people manning the phones and live chats. Really disappointed in the service and won't be shopping here again. It seems the brand which started with humble beginnings has completely lost sight of the people it took to get you there. A real shame.