Ordered a dress on the Friday at 2pm for the following day and even paid extra for Saturday delivery considering the time for last orders are at 10pm for next day delivery which is stated on the website my order was then processed and I was just waiting on a confirmation email. Next day no text or anything had been recieved to which I then checked my email and still no order confirmation. Checked the website to see terms and conditions and then realised it states my postcode is in the restricted postcode for it not being delivered by the next day ( which is my fault for not reading terms and conditions of delivery) to which I then emailed the company asking for my refund after asking where my delivery was. I then recieved an email on Sunday for my delivery number and postcode which was rather annoying as I had stated in my email that I had not recieved a email confirmation so hence no number. Waited until the Monday to check bank balance to see if the order had actually been placed to which the company had actually taken money out of the account! After emailing the company to explain the money had been taken out with a screenshot of my account balance I then recieved my reply to which the company had owned up to taking money out of my account but no order had been placed!! My refund will be back with me in 5-10 working days! Safe to say I will be staying clear of this website!!!!