Sinking ship with senior management leaving first I have been an Intouch client for over 9 years and have always had a positive experience, even recommending their services to a friend years ago. Unfortunately, since the Brookson acquisition, the service has deteriorated significantly. Emails go unanswered, phone calls are ignored, and my dedicated contact hasn't responded to me in three months. Despite this, I still receive automated emails from her, which is incredibly frustrating and unprofessional. The introduction of the new Brookson portal has only exacerbated the issues. My accounts are now in disarray, with balances that are very far from being accurate. It's disheartening to see a company that once provided solid service decline so rapidly. Seeing how ignorant the whole senior management is regarding the botched migration, and the lack of intervention from their side made me think they deliberately sabotaged Brookson.