I have been a customer of investors.com for over a year as it appears. the reason why I am not happy is that I signed up to their promo service to check if I would be able to benefit from their service. However, after a few days, I decided this is not the case and I followed steps to cancel my trial. a year goes by and I noticed that I have reoccurring charge of around $35. I contacted investors.com and spoke with a person. I was advised that my money was paid and they will not offer me a refund even I was not aware that I had an active subscription. Investors.com did NOT send me a monthly invoice or in any way contacted me when they collected money form my card. Sure it's my fault I didn't check my card properly, this was revied by my accountant and he assumed I am using this service. but not sending any remittance advice or invoice even they took money from my account monthly is a low blow. I would expect that kind of behaviour from shady business/ fraudsters, not a reputable business. to add to the insult support agent was rude, told me he is not going to discuss this with any longer and I should go away. I will avoid them like a plague in future!