This company is fraudulent and criminal. We had a customer over a month ago Utay a credit card charge. They disputed the charge because this company listed us as a landscaping company but we’re an electronics company and always always have been. After getting an email from the company we contacted the customer. They immediately called their card issuing bank and reversed the dispute. For weeks this company said they never saw the dispute reversed and they required a letter from the customers card issuing bank. We provided the letter they asked for then they started saying that even though the customer and the bank reverse the dispute, it could take 30 days before they might rule in our favor and if they did, then they would credit our money back to us. we continue to complain and threaten legal action. Then we started getting generic emails that said the dispute, even though reversed by the card holder, and the card issuing bank dispute had not been resolved and that when it was resolved, they would let us know. They previously told us there was a 30 day rule by visa and the card issuing bank that they could not give our funds back unless it was at least 30 days from the date of dispute, even though it was reversed. we have contacted multiple Credit Card processors and the customer and us have the same bank. Everyone says that is not true that our processor is withholding money from us. Their customer service is ignorant and arrogant and when you send a list of questions in an email they don’t bother to answer any of them and give us a standard form answer which seems to change every time they send an email. They decided to use an in-house credit card processor. They do not give you anyway to contact them and this company uses the third-party credit card processor as it excuse why things are not settled. Worst customer service I’ve ever seen they have no sense of urgency and will take days to answer her emails, and when they do what they say, makes no sense they feel like they can bully and intimidate customers and there’s nothing that can be done about it!