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Anonymous
I recently purchased two Pal 64-EGL-80 pool lights from Inyo Pool, but unfortunately, my experience was far from satisfactory. Upon receiving my order, I discovered that instead of the 80-foot cable lights I ordered, I was sent Pal 64-EGL-30 parts. This discrepancy was not only inconvenient but also indicated a lack of attention to detail in packaging and shipping. Upon attempting to use the lights, I encountered further issues. Despite troubleshooting with different controllers and seeking assistance from Pal technical support, it became evident that both lights were defective. In my attempt to resolve the issue, I contacted Inyo Pool for return authorization and a return label. However, the process proved to be another disappointment. Despite the item still being listed as available on their website, I was informed that the part was discontinued, which seemed contradictory. Furthermore, the agent mentioned needing authorization from their warehouse, leading to unnecessary delays in resolving the issue. Overall, my experience with Inyo Pool was extremely disappointing and frustrating. From receiving incorrect products to dealing with defective items and poor customer service, it was undoubtedly the worst online purchasing experience I have encountered. I strongly advise others to steer clear of this shady business to avoid similar issues and frustrations.
7 months ago
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INYO Pools has a 1.8 average rating from 4 reviews

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