I've been in the customer service industry for nearly 2 decades. Let me tell you this (based on an hour of email support back-and-forth BEFORE TRIAL (as their trial setup instructions were an absolute nightmare, incomplete, missing information, etc. Their customer service is downright NASTY! I was belittled for not understanding their website tutorials, literally belittled in numerous emails: "Why can't you just read and understand out tutorials" they said....then proceeded to THREATEN me saying "Take some pills your (you're) crazy! We will ban you from using ANY IPTV!!" I've used multiple IPTV services over the years, meaning I've properly set them all up. Well, this companies website/tutorials are an ABSOLUTE MESS!! They're inconsistent, out-of-date, etc. When I pointed this issue out to them, they once again resorted to "NAME CALLING" and "BELITTLING" emails.... I can't express this point enough, the most unprofessional and harassing customer service I've EVER experienced, in nearly 25 years! STAY FAR FAR AWAY!!