They took a week to process, though customer service got back to me quickly when I had queried it. Delivery was quick (once they had been processed) and the boots are beautiful, but they have notable design flaws. I bought Quick Getaway boots, which sadly do not have enough holes to feed the laces through, meaning they tend to protrude when you lean too far forward. The slippery material and the lack of lace holes means that the shoe tongue slips all the time, which would have been solved if they'd shoe tongue loops (the kind you tend to see in trainers/converse). I'm keeping them because I plan on stitching them in myself, and ultimately they are quite stunning to look at.