So inconsiderate. Order number 26053173121 ordered a £50 jacket along with other items and the item came with obvious marks on it the button was loose falling off and came undone as soon as I pulled it through the hole to button it up it had multiple strings coming off it. it looked so tacky I don’t know how it even got sent to a customer. I took photos of it and emailed them Straight away but the following day I’ve had to rush to Birmingham 4 hours away from where I live to look after a very sick family member as it was a emergency I’m obviously not going to send off a parcel before I leave so I left it not thinking about it and they refuse to remove the item from my KLARNA Saying they cant without the item when they can because I’ve seen them do so with other customers they don’t care about my situation at all I’m appalled they’ve dealt with me like that I’m happy to pay for the other items they was perfect but refuse to pay £50 for this kind of quality and service it’s such a shame this has put me off buying from them again this was my go to online shop