The customer service was appalling. I bought a few items understanding the quality wouldn’t be of a high standard. However, I was still shocked, when after a mild detergent hand wash, pre wearing, re covid 19, the item lost it’s dots! It was quite extraordinary. I contacted the customer Svs team explaining. I was asked to photograph and forward. I did as instructed. After receipt of my glaringly obvious photographs, I was offered a 25% discount! Fast forward - contact with 4 different customer service consultants (Suzanne, Abbey, Hannah and Rachel, finally a manager, apparently, who offered a bizarre apology, IF I was unhappy with the garment. Then adding insult to injury offering me a measly 50% reimbursement. Who, I asked, would be happy with a faulty garment? In these, trying times, I understand how response times can appear inefficient. Nevertheless, I can not condone 4 members of staff encouraging me to go into a shop to return a dress which is clearly faulty, indeed after they requested and received detailed photographs off subject dress. In the these troubled times, encouraging anyone to travel and interact in public, is at best irresponsible. I would like a ‘manager‘ to contact to explain this reckless stance.