Ordered 3 items totalling £44, they arrived promptly however the sizes were huge. Sent the 3 items back on 5th may (48 hours tracked) I saw it first signed as received on 7th may. After a week I sent an email to chase refund and was advised to wait up to 21 days for refund. Contacted again after 21 days had passed. (I have since misplaced the post office receipt) I saw it first are denying receiving the parcel and refusing refund!!! As you can only contact them by email they have now stopped replying. This so wrong when I saw with my own eyes they have had this parcel signed as received...so now I have no refund and no clothes either! Wish I had kept them and had them taken in instead!! ....so warning to everyone...if you send something back make sure you keep you returns receipt and be prepared to not get your money back at all.