Unanswered mail - now a week old Hi Jemima I have just placed the above renewal order for Carp World Please confirm that this order will start when the previous order finishes Your confirmation page suggests it starts with the next issue and does not commence when the previous order finishes - October If the above is OK why don’t you include it clearly on the confirmation page before people place their order?? A further suggestion clearly state that the gap must be included in the post code Unfortunately your site and the whole process is very disappointing Maybe check your analytics to find out how many people have started to order / Renew I bet you will be surprised I look forward to hearing from you Robin Robin J Evans MBA, MAC, MCIPS, Accredited Coach & NLP Practitioner www.coachingthesupplychain.com 01782 661169 07743 602966 Helping Ambitious Business Owners to become even more Successful