When I receive the e mail reminder that the subscription is due to finish, I usually like to ring up and renew. This time when I phoned the girl who answered informed me that I couldn't purchase that particular publication for 6 months and that only 1 year subscription was available. I queried this as I have purchased this publication for several years now on a 6 monthly renewal. She was adamant this option was not available and gave me the e mail address of the publisher and suggested I contact them directly. When I came off the phone I renewed my subscription via the Internet where the 6 month option was clearly available. She seemed quite clueless throughout our conversation. You very nearly lost a sale.