Paid on the 25th of September. ..board delivered in good time but didn't work from the start...sent back with courier as requested and we're told that they would repair it not send a new one ...decided to have money back as my daughter had paid for this out of her birthday money and didn't want to take a chance on another one.... For some reason the accounts department need to contact me to issue a refund... this is now the 8th of November and I still have no contact from them to phone customer services nearly every day to be fobbed off with pathetic apologies.. oh and normally someone from accounts will call you back within the hour...... Hard to believe this has been going on for close to two months and I am still close to three hundred pounds down.. ( probably over that with the a punt of time I have spent on the phone) Can't understand personally how they have such good feedback.. Stay well clear ............