I ordered my swegway 25th November , then received an email on the 5th d cmeber saying it had been cancelled . I reordered on the 5th December and was told would receive within 48 hours . I did not receive it and phoned , emailed and online chatted and was assured I would receive my swegway before Christmas. Which it never turned up. I did explain on numerous occasions that it was a Christmas present for my son who has autism and had pacifically asked us for this item and nothing else . I was told they would guarantee it to be with me by the 23rd December at the latest. Their words where we will do the impossible and get it to you before Christmas . Which I still have the messages as proof. It never arrived and I had a very upset son Christmas Day as he didn't get the one present he had asked for . Our Christmas was ruined due to the fact that my 11 year old son had a total melt down due to not receiving his present he had asked for . He doesn't understand thing like most children do and he really couldn't except that I hadn't delivered his gift.