I have ordered over 3 year time span some 4 Murano chandeliers from Italian Lighting Centre - I say WOW! These lights were ordered at different times and delivered each time without fuss & without problems; On each occasion when the lights arrived and were hung, they look perfect and were exactly what I ordered. If you are thinking of buying these beautiful lights from local stock, or from Italy, my advice is, don't. Go to Italian Lighting Centre abd experience their WOW factor. If you purchase from them, you can sure the service and delivery is without fuss, feed-back prompt, and the whole purchasing experience friendly and professional.