My wife and I tried, in the San Francisco Bay Area, for five month to replace two broken Murano glass petals. After considerable time searching the internet we found the Italian Glass centre. Carl and Cathryn held our hands as, we with great skepticism, made our way through the process of purchasing, for the first time, something out of the United State. Our first experience was so successful that we then replaced the fixture that the petals went on. When a problem arose with the length of chain provided on the new fixture it was solved in a day. We whole highly recommend the Italian Glass centre