The organisation from start to finish was excellent. The communications from "Italian Short Breaks" was also first class. Unfortunately, we were not enamoured by the Hotel, the rooms were small and we had issues with ants in our bedroom. The shower could only be likened to getting into a M.I.R scanner and very claustrophobic. The buffet breakfasts provided you were in the dining room very early were good however, if you were in the 8/8.30 contingent you had to ask the waitresses if they were going to replenish many of the items that had been available earlier, such as bread, butter and cold meats. I would not want to stay at this Hotel again. But, having said all that the staff were excellent and attentive. The opera was stunning and though it did not finish until 1.30 am it was worth every penny paid. I thank everyone that was involved in our booking and we shall keep you in mind when we look at another trip to Italy. Many thanks, Ian M.