Everything was well organised, lots of useful and accurate information, I will certainly use Italian Short Breaks again, and recommend them to my friends. I thought the inclusion of tickets to the Venice Museum and Ducal Palace was a very good idea, and the seat at the opera was ideal. Some VERY minor points, 1) Even though Hotel Touring was excellent in general, especially the staff, there was not enough storage space. In the room I had, (404), the recess to the left of the television would be more useful if it was converted to drawers or a wardrobe. Also, I had to ask for milk for the in-room coffee-making facilities. 2). The Hotel Metropole was also excellent, but it did not have coffee-making facilities in the room, (227), but communal ones in the corridor. Strangely, these also did not have any milk. Also, the prices were a bit steep, even for a five-star hotel. I think 44 Euros for a chicken burger is a bit steep. 3). The instructions I was given went into great detail about where the water taxis were in Venice, so I went there to wait for a representative. Apparently, it was a "meet and greet" at the railway station, not the water taxi rank. Fortunately, the representative, (whose name I didn't catch), was kind and patient and sorted things out. All in all, pretty much everything went according to plan, which is a world record for me. Thanks very much.