Quite the best organised trip our group have experienced for some time. Every step worked without hitch or delay and all our needs were met handsomely. Hotel Accademia gets top rating in every department - reception and help from all staff down to the chamber maids and porters; excellent breakfast choices and service; bedrooms well appointed and maintained, with linen and towel changes daily, bathroom superb with enough towels, hooks etc and all equipment in working order! The added bonus was being able to walk comfortably to the Arena in the Piazza Bra within 10 mins. Transfer to and from hotel/airport was by well-serviced and comfortable people carrier in the capable hands of driver Gino. Also, the handy Verona card also served us well on local bus journeys, despite the one unhelpful driver who took us three stops past Santa Zeno church for no good reason! No fun walking back in 33 deg heat! Our Arena seats were exactly where we had wished to be and we forsook the chance of day trip to Venice for another night at the opera to see Carmen. Tickets were easily available from the booking office opposite Gates 62-65 of the Arena and discounts applied on account of our being senior citizens. A brilliant trip and one we would be happy to do again. Jose Northey