The booking process was made easy with the team answering any questions quickly and in detail. The standard of care shown on the holiday was very good and all the plans worked well. Just to let you know, The 2day Verona pass actually lasted 48 hours so we were able to spread it over three days and so fit in a day's visit to Venice and not feel we had missed out. If possible, please can a list of attractions covered by the card be included in the pack. One of my niggles for these expensive hotels is that they charge upto three times the going rate for bottled water. We have stayed in much less expensive b&bs that have provided water free do charge. It would be a great marketing ploy for them to adopt! I would just like to say thank you to Hannah for all her support and to the team for providing the bottle of prosecco in our room - it made our anniversary celebrations that little more special. Thank you.