A very enjoyable trip;we particularly enjoyed the opera at La Scala. Many thanks to ISB for the complementary bottle of Prosecco;unfortunately Hotel Sina added the cost to our final bill. They promised to refund the amount,but have not done so to date. The location of the hotel in Milan was perfect and the tour we went on was excellent with a very good guide. The hotel La Palma at Stresa was well located also and we found the town to be charming. Unfortunately the reception staff at the hotel were not very helpful,being unable to give us information about the organisation of the boats for the islands;they simply handed us vouchers and told us to present them at the marine ticket office.this resulted in a frustrating hour of waiting at the office while the respective captains touted for business around us.Eventually one of them directed us to look for a green jetty and ask for Lorenzo. this we did and finally boarded his boat. All three Islands were well worth visiting,but the chaos in finding the appropriate boat each time we went to travel on to the next island or return to Stresa was aggravating.Other tourists had the same problem so we all shrugged and said "well this is Italy!" and enjoyed our day out. We discovered the following day that a much simpler method to tour round the islands and visit other lakeside towns was to buy tickets on the public transport boats.So we travelled across to Pellanza return for E10 each. Why could staff at the hotel not give us this information? To conclude,we had a throughly enjoyable short break-Thank You ISB