My 90 year old father has used italk for his telephone for the past four years. In February this year he rang them to cancel and was told that as he didn't have a contact there was no problem and would leave on the 10th March. He has been billed twice since then even though he has not used the phone and is no longer a customer. I spoke to them and explained what had happened. I was told that the call which my father made was 'dropped' and so was disregarded. As he was given a cut off date I can't understand why they didn't sort it out straight away. The amount of letters and calls to his mobile demanding money is getting silly. I have told them that he owes nothing and to stop harassing him but to no avail. The people who phone him seem to have a horrible way of speaking and no compassion whatsoever. I would not recommend this company to anyone, they are disorganized and cause real harm with their hounding of the elderly.