So, to make it brief: 1. The product was of great quality and naturally beautiful! 2. Loved the fact that iTokri used sustainable packaging! 3. Loved the personal handwritten note that showed their regards to their customers. It felt like a warm cup of coffee after a long day. 4. Loved that the went a little further by adding a small gift along with the product. It wasn't asked for or paid for but tokens of appreciation like these are what keeps customers coming back. 5. Loved their hand crafted collections so much! The only minus I could think of is that the products are slightly on the more expensive side but I think that can be overlooked in the long run. I had a wonderful experience with iTokri and will surely be shopping here again and again. I'm telling all my friends & family to shop here too. Keep doing what you do, team iTokri!