If I could rate this company a zero... I would. This is the worse online retailer I’ve ever come across! I ordered a ‘Christmas jumper’ or what I thought to be a Christmas jumper about a month ago. Upon arrival, i opened it up and it looked nothing like it did online!! The material was polyester for one, when it clearly stated that it was a jumper dress... false advertisement! Spending £20 on an item that is nothing like pictured is upsetting. Especially just before Christmas... There was no invoice included with the product either which is another downfall. So I had to message them over FB and didn’t get a response straight away. Once I did, they wasn’t much help! Very blunt, disgusting attitude and quite frankly.. appalling customer service! They told me that if I want to return it I must pay the shipping fee which cost me £10 might I add! But what they failed to mention to me is that they wouldn’t be refunding the original shipping! So once getting my refund, I notice that it was only for £13 instead of the full £20 that I paid! When I questioned this... I’ve never experienced such awful customer service! They were very rude and blunt and told me the shipping fee is not included. They failed to mention this to me before I paid £10 to return the cheap nasty product, otherwise I wouldn’t have bothered! So in actual fact.. I got £3 back from a £20 dress. Apparently there is nothing they can do so.. that is the first and last time that I shall be using IVRose. I wish I had checked the reviews before making a purchase! To anyone reading this... DO NOT shop with this false advertising, cheap and nasty company!