Shockingly bad service. Unfair returns system. I find it insulting that I paid money in hope of a receiving a lovely product and now due to the poor quality of the product I have to pay for the return. Postage and packaging is pricey and if you deduct that price from what I initially paid this means I am not actually getting a full refund back. Most reputable clothing websites I order from enclose a pre-paid sticker for any returns that may be needed. This means a no fuss and simple process. Added gestures like this make a customer want to return to a website.