It's taken me TWO months to get a refund. Like most, I don't write reviews. I try to take them with a grain of salt knowing it's usually frustrated customers and situations can happen. However, the one-star rating for this company is generous. I'd recommend for this company to replace Tammie. She had ZERO sympathy, never apologized, basically told me SOL "we're 6 weeks behind on refunds". I have been chasing this for months and have names, proof, etc. She could not bother to care since it was taken care of while we're on the phone. Only after me being transferred 3x once again. Jody and Pia, also lied about the refund being proceeded weeks prior and should be held accountable for lying. I can appreciate some situations are out of employees' hands, but keeping people's money for months during a pandemic? You might think of replacing your associates if they're burnt out. It's showing.