I order an item and after 5 days I did not receive the item via 2 day shipping via UPS as stated in their shopping. My order status stated that they did not have a tracking number yet. I called for a status and was told the item was out of stock. When I ordered the item on line at www.guideboat.com it did not state the item was out of stock, back ordered or on a waitlist. I asked for a refund and I was told that it would take between 21-30 days to receive a refund. I asked them why they were holding my money for an item I never received and is out of stock. The customer service rep referred me to a supervisor. I spoke with a person (don't know if it was a supervisor) and asked him why are they holding my money for an out of stock item? He said it is their policy to refund within a billing cycle. I asked him to refund me immediately. He then said it could take 5-7 days for me to receive the credit. I stated that if I don't receive the refund my next call will be to my bank, consumer protection, State's Attorney's Office, and BBB. I received a notice via email from The Peterman Co that a refund was being processed. We will see if I receive the actual refund within 7 days. I recommend not doing business with this company due to their refund policy and holding your money for 30 days. They get use of your funds before you do. Who knows maybe they are having financial issues and using other peoples money to pay their expenses. This seems to be a rip-off and unfair to the consumer. Also. just a thought, if a company claims bankruptcy, I will never see my $248.