Absolutely horrendous customer service. It's from the dark ages, and I have never seen a company with such a bad rating. The reviews are almost universally one star and you can't easily find the reviews at the site. I had to Google to find them. My wife bought me a duster for around $405.00 in June. It was for my birthday, which was at the end of September. She bought it early to assure it was here in time for my birthday. It sat in the box till then. I tried it on and the fit was no good, so she called to return the item. Peterman's return policy is 60 days and they absolutely refused to either refund the cost of the purchase or even grant a store credit. Granted, they disclose their 60-day return deadline, but, these days, most companies are trying to keep their customers happy. The item is in its original box, has been tried on once, is in mint condition, but is worthless to me. Shame on you J. Peterman. From the reviews, it is clear we are not alone in our unhappiness. Maybe I should hang the duster in the front yard and write "J. Peterman sucks, don't do business with them." Maybe I will.