Same story as others bad experiences cited. I ordered items that never came. When I called to ask for a refund they said the items were no longer in stock, though I could clearly see they were still selling them on their website. I was in a chat for a while until they just stopped responding, so I tried calling. They picked up the phone and held it up in the air so i could hear the other operators, but no one actually answered the phone, then they just picked up the phone and hung up. So I disputed the charge through my bank. As I was looking for the charges to initiate the fraud claims, I came upon another charge they had made to my account, which had no order number attached to it! I remember making the order, but it didn't go through (I thought) so I tried again. Anyway, long story short, I was finally refunded for both charges, and was informed by the chat person, that I would no longer be able to order from them since I had requested a chargeback!!! Heheh as if I would want to do business with them ever again. These people should be investigated by the Attorney General's office in each state they do business, which is presumably all 50 states. If you are a victim of this, contact your state's Attorney General.