Absolutely horrific company! Tried exchanging a dress that was gifted to me as a present. Made several calls to make sure that it would be EXCHANGED! They said they had the size and would absolutely fallow the directions. Called 2 more times to make sure. Called today to check on the exchanges, in process. 2 hours after my call I am getting email saying that they refunded the amount to the original buyer. Say what?? You send the money back to the person who gifted me the dress?? Making me look like I didn’t want the present and you did it without my consent? Unbelievable. Tried to reason with sales agents, asked for a supervisor. Those women were super mean and patronizing. No compassion what so ever. They think the company did nothing wrong. “ we cannot fix the problem Ma’am. You have to buy a dress again!” Why do you promise to take care of my problem if you cannot?! 2 hours on the phone and many tears on my end. They never cared ones. Horrible customer experience. Never again.