Placed an order for a Christmas gift that never arrived although I was charged. I received zero communication regarding the delay. I have called twice and was assured twice the order would be fulfilled. I am writing this on Easter and still have not received the product, update, or apology. This company had amazing products but unfortunately their claim to excellent customer service is inaccurate. It is the single worse shopping experience I have ever had. Save yourself the time and the headache of dealing with J. Peterman, they definitely are not the company they once were.