Products are great but zero customer service. I ordered a black dress and received a plaid jacket instead. Returned the jacket but never received any communication about the replacement. Tried to call but was put on hold for a long time then a message to tell me to call back. This happened every time I called. No response when I tried to use the online Chat and only automated responses to my numerous emails. So they have my money but I don't have the dress, I don't have an apology and I don't have an explanation. Interesting business model --I wonder how long they'll stay in business.